I mean that in the nicest way possible of course
Can’t tell you how much I truly LOVE the behavior of the employees in your commercials. You know… those thoughtful fellas that do whatever it takes to show up on time, and put on little booties so they wont mess up the floors in the clients house.
Just outta curiousity, when are you going to send one of those guys to my house instead of these clueless moronic inbred sonsabitches you’ve been sending, cause I’m really looking forward to it.
Not that it wasnt fun when you sent the last guy
It was interesting watching him walk around talking to some girl on his bluetooth about some other couple that was having romantic issues. Still, I got the nagging feeling he didn’t give a rats ass about my cable issues.
In his defense he did discover that the crew prior to him set up the cable in such a way that my “dedicated” computer line was getting about half the signal it was supposed to get. Now for the record, though I know little about cabling I DID end up being the one that figured out a workaround to it… but then I had the advantage of being able to concentrate, I didn’t have a girl in my ear aggravated because I had interrupted the important conversation to talk to guy about some pissy little cable issue.
Of course before that…
You had the guys that didnt show up at all when I was to be hooked up. Oh I confirmed the appointment and all, but they couldnt find the house even though I got yet another call while waiting, just to make sure I stayed put while they didnt come. They never showed, and nobody called to say they wouldn’t I waited for nothing. Good times.
Wait, your service does NOT work on windy days?
Notwithstanding the self-aggrandizing horse-shit you say on your commercials about your cable service…you never at any point say that it will NOT work if theres a hint of wind in the air. Might have been a pertinent detail to point out when I signed up for your service.
Don’t get me wrong, I dont think you are stupid
I admire your balls. You have the gutsiest revenue plan on the planet. You charge people for a service they need, and *usually* you deliver it. Then once in a while you cease to deliver it, or make the delivery of the service they are paying for intermittent on it’s best days.
Here’s the great part…
When the customer calls to ask WHY you arent delivering what they pay for every month… you charge them about half their monthly bill to have a guy come out to their house and investigate why you arent doing what you agreed to do in the first place.
If they do a poor job of fixing the problem, even better, cause you’ll charge that customer AGAIN if the fix doesnt hold. Pretty smooth. Kudos to you… Somalian pirates would blush at your boldness.
Can you say DTPA?
In Texas, the term for what you’re doing is encompassed in a piece of law called the Deceptive Trade Practices Act. You may not be familiar with it now, but when you are, it’ll be too late. Think about the number of people the AG could include in a class action suit, and you’ll LOVE the section about “treble damages”. That’d have an effect on your balance sheet felt all the way to your call center in Mumbai or wherever the guys that take my calls are really located.
Seriously, you have technicians on their way to my house tomorrow
I’ve complained about this problem before, and you even supposedly fixed it in October. I am not paying for your failure to fix it. I’m tired of you promising one thing and delivering something far less. Here’s how real customer service works: Nobody wants to hear about the damned labor pains, we just want to see the baby.
By the way…
If you send another self-absorbed punk with a bluetooth conversation going from the moment he steps in the door… hope you have a sterling health insurance program. He’s gonna need medical assistance to get that freakin bluetooth from where it’s gonna be located when he leaves.
Have a nice day. ~ Rob